Your Satisfaction is our Priority
At Herb Stop, we want you to be satisfied with your order. If you experience any shipment loss, damage or shortages we ask that you report them to us within 24 hours of receipt. Please e-mail us, using the contact page of our web site, with the following information: Your name, order number, e-mail address, mailing address, phone number and a description of the product damage or shortage.
As our products are perishable and/or considered food, all sales are final. Herb Stop will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Herb Stop is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS or USPS), but this, of course, is out of our control. To enjoy the benefits, full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.
If there are special circumstances surrounding your desire to return a product, please contact us through our contact page. Please provide your name, order number, email address and phone number along with the reason you are requesting a return.
Custom & Wholesale Orders
We do not offer returns on custom or wholesale orders. To ensure satisfaction with your custom or wholesale order, we follow a quote and proof process prior to beginning production. We also require a 25% non-refundable deposit prior to beginning production.
For more information, please contact us at 877.345.HERB (4372) 10:00am - 5:30pm Arizona Time, Tuesday - Friday.